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If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. We would like to ask the casino to reply to this complaint.
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This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. Dear player, I’m sorry to hear about your experience. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? This means that it may take some time before your money appears in your account.
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While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.
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